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Last Updated: October 24, 2026
Altruistic AC Heating & Plumbing LLC (“Altruistic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit https://altruisticac.com/, request services, communicate with our team, or interact with our automated communications, including SMS text messaging.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
We may collect personal information when you visit our website, complete a contact form, request an estimate, schedule an appointment, communicate with our team, or voluntarily subscribe to communications.
Information we collect may include:
Full name
Email address
Phone number and mobile phone number
Mailing or service address
Appointment and service request information
Information about your heating, cooling, or plumbing needs
Communications and correspondence with our team
SMS consent preferences and related records
Website usage and technical information
We may also automatically collect certain non-personal information, including browser type, device information, IP address, operating system, pages visited, and general website interaction data.
You may browse portions of our website without voluntarily providing personal information.
Altruistic AC Heating & Plumbing LLC may use the information collected for the following purposes:
Responding to inquiries, questions, and service requests
Scheduling, confirming, and managing appointments
Providing heating, air conditioning, and plumbing services
Sending service updates, appointment reminders, and follow-up communications
Providing estimates, invoices, and customer support
Improving our website, services, and customer experience
Processing payments and maintaining business records
Sending promotional offers and company updates when you have provided the appropriate consent
Maintaining the security and functionality of our website
Complying with applicable legal and regulatory requirements
We use personal information only for legitimate business purposes and as otherwise permitted by applicable law.
Altruistic AC Heating & Plumbing LLC offers SMS text messaging to customers and individuals who have expressly agreed to receive text messages from our business.
By voluntarily selecting an SMS opt-in checkbox or otherwise providing valid express consent, you agree to receive text messages from Altruistic AC Heating & Plumbing LLC at the mobile phone number you provide.
Depending on the messaging program to which you consent, messages may include:
Appointment confirmations and reminders
Service scheduling and technician arrival updates
Responses to customer inquiries
Estimates and service-related follow-ups
Customer support communications
Promotional offers, seasonal specials, and marketing messages
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. Once your opt-out request is processed, you will no longer receive messages through the applicable SMS program, except for messages necessary to confirm your opt-out or otherwise permitted by law.
For assistance, reply HELP to any message or contact us at wecare@altruisticac.com.
Consent to receive marketing text messages is not a condition of purchasing any goods or services from Altruistic AC Heating & Plumbing LLC.
We maintain records of SMS consent and opt-out preferences as reasonably necessary to manage our messaging programs and comply with applicable requirements.
Altruistic AC Heating & Plumbing LLC will not sell or share your mobile phone number, SMS opt-in information, or SMS consent data with third parties or affiliates for their own marketing or promotional purposes.
All categories of personal information described in this Privacy Policy exclude SMS opt-in data and consent information from sharing with third parties for their own marketing or promotional use.
We may use trusted service providers, including SMS delivery platforms, customer relationship management systems, and automated messaging technology providers, solely to facilitate communications and provide services on our behalf.
These service providers may access mobile information only as necessary to perform services for Altruistic AC Heating & Plumbing LLC and are not authorized to use that information for their own independent marketing or promotional purposes.
SMS opt-in information and consent records will not be sold, rented, traded, or disclosed to third parties for their own advertising or marketing campaigns.
Altruistic AC Heating & Plumbing LLC may use artificial intelligence (AI), automated messaging platforms, and other communication technologies to assist with customer service and business operations.
These technologies may help us:
Respond to common customer questions
Assist with appointment scheduling
Send appointment reminders and service updates
Follow up on customer inquiries
Provide information about our services
Deliver promotional communications to customers who have provided the required consent
Automated systems may process information that you voluntarily provide, such as your name, phone number, service request details, and message content, to generate relevant responses.
Our use of AI and automated communication technology does not change our commitment to protecting your personal information.
We do not authorize AI or SMS service providers to sell or use your mobile opt-in information or consent data for their own marketing or promotional purposes.
You may request assistance from our team by contacting wecare@altruisticac.com.
Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance the user experience.
Cookies may collect information such as browser preferences, pages visited, and website interactions.
We may use analytics and advertising technologies to evaluate website performance and understand how visitors interact with our services.
You may adjust your browser settings to decline or remove cookies. However, disabling certain cookies may affect website functionality.
Our use of cookies and analytics technologies does not authorize the sharing of SMS opt-in information or consent data with third parties for their own marketing purposes.
Altruistic AC Heating & Plumbing LLC does not sell, rent, or trade customers’ personal information to third parties for their independent marketing purposes.
We may disclose limited personal information to trusted third-party service providers when reasonably necessary to operate our business and deliver requested services.
These providers may include:
Website hosting and maintenance providers
Appointment scheduling and customer management platforms
Payment processing providers
SMS and email communication platforms
AI-powered customer support providers
Contractors or service partners involved in fulfilling customer requests
We require service providers to use personal information only for authorized business purposes and to maintain appropriate safeguards.
We may also disclose information when required by law, court order, or other valid legal process, or when reasonably necessary to protect our rights, customers, employees, or business operations.
We may share aggregated or de-identified information that does not reasonably identify an individual for business analytics and service improvement purposes.
Mobile phone numbers, SMS opt-in information, and SMS consent data will never be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
These measures may include restricted access to customer information, secure technology platforms, and appropriate data handling procedures.
Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable laws and legitimate business recordkeeping requirements.
You may also update your communication preferences at any time.
To unsubscribe from promotional emails, follow the unsubscribe instructions included in the message or contact our team.
To stop receiving SMS messages, reply STOP to any text message from our SMS program.
For additional privacy requests, contact wecare@altruisticac.com.
We will review and respond to requests in accordance with applicable privacy laws.
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate parental consent, we will take reasonable steps to delete it.
If you believe a child has provided personal information through our website, please contact us at wecare@altruisticac.com.
Our website may contain links to external websites, including those operated by service providers, financing partners, and other third parties.
We are not responsible for the privacy practices, security measures, or content of websites that we do not control.
We encourage you to review the privacy policies of any external websites before submitting personal information.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.
SMS consent and opt-out records may be retained as necessary to document consent, honor communication preferences, and demonstrate compliance with applicable messaging requirements.
When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable retention requirements.
Altruistic AC Heating & Plumbing LLC may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or privacy practices.
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, how we handle your personal information, or your SMS communication preferences, please contact:
Altruistic AC Heating & Plumbing LLC
14408 Citron Cove
Pflugerville, TX 78660
Phone: (737) 304-6895
Email: wecare@altruisticac.com
Website: https://altruisticac.com/
